Refund and Returns Policy

At Godreps.com, customer satisfaction is our top priority. We strive to provide you with the best shopping experience and highest-quality products. If you are not completely satisfied with your purchase, our Refund and Returns Policy ensures a hassle-free process to return your items.

Returns

1. Eligibility for Returns

  • Items must be returned within 30 days of receipt.
  • Products must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.

2. Non-Returnable Items

  • Sale items or gift cards cannot be returned.
  • Items that are damaged or altered after delivery are not eligible for return.

3. How to Initiate a Return

  • To initiate a return, please contact our customer support team at [email protected] with your order number and reason for return.
  • Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.

Refunds

1. Refund Process

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

2. Late or Missing Refunds

  • If you haven’t received a refund after 10 business days, please check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [email protected] for further assistance.

Exchanges

1. Eligibility for Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] with your order number and details of the issue.

2. Exchange Process

  • Upon approval of your exchange request, we will provide instructions on how to return the defective or damaged item.
  • Once the original item is received and inspected, we will ship the replacement item to you at no additional cost.

Shipping

1. Return Shipping Costs

  • Customers are responsible for paying return shipping costs unless the item is defective or incorrect. Shipping costs are non-refundable.

2. Shipping Address

  • You will be provided with the return address once your return request is approved. Please do not send your purchase back without receiving an RMA number and return instructions from our customer support team.

Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please feel free to contact us:

  • Email: [email protected]
  • Phone: [Your Contact Number] (if applicable)
  • Business Hours: [Your Business Hours]

We are here to assist you and ensure that your shopping experience at Godreps.com is nothing short of excellent.

Godreps.com – Where Quality Meets Affordability in Replica Footwear.